Refund policy

Returns And Refunds 

If there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at websales@pilotbeer.co.uk 

Please check your delivery upon receipt and notify us as soon as possible if there are any issues. 

The customer is liable for all return shipping costs except in cases where goods are faulty, damaged or incorrect. Once we have received returned goods a refund will be issued, minus shipping costs where appropriate. Please send all returns to: 

Pilot Beer Ltd, Unit 4B Stewartfield, Edinburgh, EH6 5NR 

If an order is visibly damaged at the point of delivery you are within your rights to refuse the order, and it will be returned to us. If you choose to do this, please contact websales@pilotbeer.co.uk to arrange either a refund or the reissue of goods, according to your preference. 

We cannot accept responsibility for delivery failure if the address or contact details you provide at the time of order are incorrect. Please check these carefully.  We are unable to offer a refund on the purchase of online gift vouchers. 

This does not affect your statutory rights. 

Damaged Goods 

While we do our best to ensure deliveries are suitably packed for transit, in the unfortunate event that your order is damaged please send photos of the damage to websales@pilotbeer.co.uk with your order number within 24 hours of receipt. We will then either refund or replace the damaged goods, depending on your preference.